About Me
E-Commerce specialist with experience on various marketplace channels such as Amazon, Target, and Walmart, eCommerce platforms including Shopify, and syndication software such as Salsify, Syndigo, and Feedonomics. Strong organizational skills and attention to detail. Proficient in Adobe Suite (Photoshop, Illustrator, InDesign), Google Drive, and Microsoft Office programs. Excellent written and verbal communication. Bilingual professional (English, Portuguese). Basic Spanish.
Contact
Email: wanessa.rolzan@gmail.com
Social Media: 
Work Experience
Marketplace Enterprise Onboarding Manager
Feedonomics · Full-time
Oct 2022 - Present
United States · Remote
- Manage the implementation of product listings and order integration setup to different e-commerce channels
- Review technical requirements and gather necessary data from the client to comply with each marketplace
- Establish project scope by identifying and prioritizing client requests
- Communicate effectively with clients and other internal teams, ensuring accurate expectations are met and timely responses
- Facilitate virtual client meetings and manage multi-client communication
- Oversee communication and work done for each account and delegate work to appropriate teams
- Managing internal documentation, updating account notes, and following process documents
E-Commerce Specialist
FirsTime & Company · Full-time
Jun 2019 - Oct 2022
Greater Milwaukee Area
Account Management Responsibilities
- Managing existing E-Commerce accounts
- Acting as a liaison between the internal team and customers to ensure daily operations are running smoothly
- Assisting the CEO and the Director of E-Commerce in client calls and meetings
- Exploring new opportunities and proposing appropriate solutions
E-Commerce Specialist Responsibilities
- Detailed maintenance and improvement of online listings with regular audits
- Constant online improvements of titles, descriptions, images, price updates, product specs
- Customer service via-email correspondence
- Daily activities that favorably impact sales on various eCommerce platforms
- Monitor all B2B and B2C channels for errors, alerts, questions, and inquiries and resolve with a sense of urgency
- Maintain consistency within the portals
Design Assistant Responsibilities
- Retouching photos for online product listings
- Prepare product specification and labeling files as production-ready files to appropriate suppliers
- Populating project spreadsheets and other forms of design documentation
- Researching and analyzing marketing trends and predictions for new product collections
- Assisting the Senior Designer and Art Director on other projects as needed